To help us understanding  your challenge, we need some basic information so that we can clearly understand and help you.

Here are some examples:

Product’s name:
Element name or number:
FCPX version:
Project resolution:
Project frame rate:
OS X Version:
Email Address:
Screenshot Video/Or Print Screen:

It's much easier for us to identify the issue with further information, especially with screenshots or videos, so we can replicate your challenge, and it will be easier and quicker to solve your issue.

We gonna save time, and have better results on your request. 

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