Frequently Asked Questions

Why does my physical address is required when shopping on your website?

The reason why the physical address is required when purchasing on our website it’s totally about the security purposes and all the information is given are extremely private and confidential.

 

In case you haven’t found the information you were looking for or you need extra help, please leave us a message down below.

FAQ

Can’t log in on my account

If you are having problems to log in automatically via Google or Facebook to your account, it might be because of some technical updates. If you encounter this issue, all you need to do is press "Forgot your password?" and follow the instructions. Here's a quick...

Product Bug

Found a bug on a plugin. Can it be fixed? When bringing to our supports' attention a bug you have found on the plugin, our team will need to investigate further the sources of this bug. In most cases, we will need extra information on how this plugin is being used as...

Are your plugins compatible with Apple M1 Silicon ?

Apple Silicon updates Since Apple announced their M1 Silicon for Mac users, video editors have been excited with the news of better performance systems that would speed up and optimize their workflow. For Final Cut Pro users who want to enjoy full integration of their...

Malicious Software – Tutorial Catalina

Getting a Malicious Software warning when trying to install our plugin?   Although it is not common it can happen at times that the "Malicious Software" warning comes up. Most times it is due to the macOS  Catalina update. In this case, please, follow the steps...

Processing purchase with “Pay as Guest”

Can I make a payment with Debit/Credit card without having to create or use a PayPal account?   Fill up the personal information required. Fill up the billing address required. Click to continue after all the items has been checked and confirmed. Tick the box to...

Creating Screenshots for Support Issues

Do you need specific help?   To help us understanding  your challenge, we need some basic information so that we can clearly understand and help you. Here are some examples: Product’s name: Element name or number: FCPX version: Project resolution: Project frame...

Didn’t find what you looking for?

Error: Contact form not found.